What do I do if I have concerns with my order?
When you place your order, you will receive written confirmation of what we understand your order to be.
Please read this carefully. If there are concerns, please contact us immediately.
If your order is received and is NOT per the written order verification, please contact us immediately.
When authorized, you may return the item to us for correction or replacement. We will make the
correction or replacement at no additional charge to you and we will compensate you for any shipping
charges that you incur. However, no additional compensation will be made due to receipt of the
replacement or corrected item after the original estimated completion date.
If your order is received and is per the written order verification, the item may be returned to us for
correction or replacement at our discretion. You will incur any charges for shipping and any additional
charges for correction or replacement of the item.
Please note:
Fabrics and threads vary by manufacturer, manufacturing lot and dye lot. The colors that you see on our
websites are approximations and are not guaranteed to be the exact color of the item. While we strive to
achieve consistency in our product line, we cannot guarantee color variations will not occur.
Sizes and construction techniques vary by manufacturer, manufacturing lot and dye lot. The
measurements that you see on our websites are approximations made by the manufacturer. The
recommendations that we make are made from our experience. While we strive to achieve consistency
in our product line, we cannot guarantee that a given garment will fit you suitably unless you have tried it
on.
Ordering Concerns